NOMS 2010

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Program at a Glance  



Tuesday, April 20, 2010 ن11:00 ~ 12:30ن
P1:نManaging with ITIL: The role of creativity in a framework driven environment

Tuesday, April 20, 2010ن
• 16:00 ~ 17:30ن

P2:نManaging Smarter Energyن

Wednesday, April 21, 2010ن• 11:00 ~ 12:30ن
P3:نKnowledge Management, Social Networks, and Global Communities

Wednesday, April 21, 2010ن• 16:00 ~ 17:30

P4:نTransition and Steady State Service Management in the Cloudن

Thursday, April 22, 2010ن• 11:00 ~ 12:30نن
P5:نProgrammable Networks – Networking Game Changer or DOA?ف

Tuesday, April 20, 2010فن11:00 ~ 12:30ن
Location:نConference Hall
P1:نManaging with ITIL: The role ofنcreativity in a framework drivenنenvironment
Chair:نJames Cusick,نWolters Kluwer, USAن

Michael D.S. Harris, Owner, David Consulting Group
Alexander Keller, Ph.D., PMPے, Senior Technical Staff Member, IBM
Prof. Hiroshi Yamaguchi, Research and Development Initiative, Chuo University, Tokyo

The panel will delve into the questions around the role of creativity in a defined process environment. Is the framework the silver bullet or is the creativity of those who apply it, stretch it, grow it, and make it work? Can any framework detail the right things in advance of new challenges or is the framework only advanced via creative discovery? When do you need to break out of the prescribed method and create a new one? How does such innovation get captured and validated for others to use? How does ITIL view the Agile world? Is there such a thing as rapid ITIL or light weight ITIL management interpretation? Is the domain of ITIL management a better fit for rigorous models with little flexibility compared to development functions or must it do both? Does automation in large scale computing environments eliminate needed original thinking? And finally, where is the next wave of innovation likely to come from: those planning the management framework or those using it?

Tuesday, April 20, 2010ن• 16:00 ~ 17:30ن
Location:نConference Hall
P2: Managing Our Environment
Chair:نNikos Anerousis,نIBM Research, USA

Wouter Haerick, Ghent University-IBBT, Belgium
Young Hun Hwang, Korea Telekom, Korea
Junichi Takeuchi, IBM Japan
Takahashi Matsuyama, Kyoto University, Japan

The steep increases in energy prices and the acceleration of climate change has finally created enough public awareness and support for a sustainable transformation in how we generate, manage and consume energy. The engineering community has been challenged to respond with innovative solutions to control greenhouse emissions, expand the use of renewable energy sources, conserve energy, and introduce ambient and energy-aware intelligence in our surroundings. These solutions have their roots in classic management problems: monitoring resources and establishing control mechanisms for managing their consumption.ن This panel discussion will set the stage for a management approach to this green transformation.

Wednesday, April 21, 2010ن• 11:00 ~ 12:30
Location:نConference Hall
P3: Knowledge Management, SocialنNetworks, and Global Communities
Chair:نJoe Betser,نThe Aerospace Corporation, USA

Mark Chun, Pepperdine University, USA
Roberta Ewart, Chief Scientist, Space and Missle Systems Center, US Air Force, USA
John Strassner, POSTECH, Korea
Stew Sutton, The Aerospace Corporation, USA
Vijay Koduri, Google, USA

Knowledge management technologies and social networking are building communities of collaborators on a global scale.ن This emerging trend is building new communities and growing novel activities as well as introducing virtual collaboration tools and technologies.ن This trend is re-architecting the way by which communities interact and collaborate.
New tools such as Wikis, social networking tools, and tools offering improved access to knowledge and enhanced search capabilities, are introducing new and rich ways by which to interact, collaborate, create ideas, and conduct business.ن This panel will address these emerging changes, and review these trend-setting activities from a number of key perspectives.

Wednesday, April 21, 2010ن• 16:00 ~ 17:30
Location: Conference Hall
P4: Transition and Steady State Service Management in the Cloud
Chair:نChris Ward,نIBM, USAن

Peer Hasselmeyer, NEC, Germany
Sven Graupner, HP, USA

Cloud provides an attractive vision for businesses.ن The ability to provide an extremely flexible, massively scalable environment for hosting business applications and from which to offer services is compelling.ن The extraordinary efficiencies and server/fte (full time equivalent) staffing ratios of thousands to one apparently causedن by this flexibility and scale have generated tremendous excitement, and has ushered in a wave of new cloud service offerings and cloud product offerings from many major companies in the IT Service business.
Likewise, there exists excitement about taking cloud management precepts 'up the stack' and affecting transformational changes to service transition, and steady state service management practices.ن However, a deeper inspection in domain based on early real world experiences indicates a more complex answer.ن Do best practices for IT Service Management change in this environment?ن Do these changes result in the dramatic improvements for the client during steady state management of business applications?ن Does migrating a client’s existing workload to a cloud infrastructure make technical and business sense?ه Does the existence of a cloud managed server make the server easier to manage for the client?ه This panel examines these and other questions and provides the participants with shared insights.

Thursday, April 22, 2010ه• 11:00 ~ 12:30ن
Location:نConference Hall
P5: Programmable Networks – Networking Game Changer or DOA?
Chair:فAlexander Clemm,فCisco, USAف

Atsushi Takahara, NTT, Japan
Masayoshi Kobayashi, NEC, Japan
Rolf Stadler, KTH, Sweden
Olivier Festor, INRIA Lorraine, France

Several network equipment vendors have begun opening up interfaces that allow their routers and switches to be programmed.ف This constitutes an interesting shift away from the traditional "closed appliance" model, providing the opportunity for third parties and service providers to develop applications that run inside the network itself, not just on systems that connect to a network. However, the market place has been slow to embrace these capabilities.ف One explanation concerns the fact that there are many concerns that need to be addressed first:ف How can network behavior that emerges as a result of reprogramming the network be truly understood in terms of its impact on aspects such as QoS and convergence?ف How can troubleshooting be performed on such networks; who can network providers call when things go wrong?ف How can seamless management be ensured not just of the network but of the new applications running on top of it? Also, there is the question of what constitutes true "killer applications" which will make the effort worthwhile
- applications that truly require the network itself to be programmed, as opposed to accomplishing similar functionality by systems that are connected to a network that form their own overlay.ف These are the questions and issues that will be explored and discussed by the panel.